When something
goes wrong,
we take care of you.
Personal emergency assistance for foreigners, expats, travellers and families in Thailand and Southeast Asia. Not a hotline. Not an insurance. A real person — by your side.
Hospitals treat you.
But who handles everything else?
The things that pile up
when you're not okay.
A medical emergency in a foreign country is overwhelming. Not just physically, but logistically. Hospitals focus on treatment — and only treatment. Everything outside the ward falls through the cracks: the calls nobody makes, the forms nobody fills, the flight nobody books.
- Your luggage. Left behind — nobody retrieved it.
- Your family at home. No updates, no clarity.
- The insurance claim that you didn't submit.
- Nobody handling hotel checkout and rental return.
- The flight home. Nobody booked it.
- The language barrier. At every single step.
"We show up. We take care of your concerns. We stay until you're okay."— That's the We Care difference.
Everything you need, handled personally
Hospital Support
We come to you. We communicate with medical staff, help navigate hospital procedures and make sure your needs are understood and met, including transfer to another hospital if required.
Family Communication
Regular, clear updates for your loved ones at home. We translate the situation so they understand what's happening, so they don't have to panic.
Insurance Coordination
We handle the back-and-forth with your insurance. Forms, documentation, approvals. So you don't manage paperwork from a hospital bed.
Logistics & Everyday Help
Luggage retrieval, hotel checkout, laundry, vehicle return, visa questions — all the practical things that pile up fast in a crisis.
Repatriation Organisation
Flight rebooking, airport assistance, medical transport. We manage the journey home from start to finish, without you having to think about it.
Specialists & Legal Support
When you need more than coordination. We connect you with trusted lawyers, physiotherapists, interpreters, and other specialists relevant to your situation.
If you're far from home, this is for you
Whether you're traveling alone, living as an expat, or a family member watching from a distance, We Care was built for you.
Clear support, transparent pricing
Choose the level of help that fits your situation. All packages are available on short notice, even in an active emergency.
The Emergency Card
Register before you travel: leave your contact, blood group and insurance details, and get a direct line to We Care.
- Hospital visit within hours
- Needs assessment & situation overview
- First contact with your insurance
- Hospital invoice support
- Communication with family
- Essential errands & supplies
- Over 3 days of on-site assistance
- Luggage management
- Hotel & accommodation coordination
- Laundry & daily needs covered
- Ongoing insurance coordination
- Vehicle return
- Regular updates for family
- Visa organisation
- Flight rebooking
- Full repatriation organisation
- Managed family communication
- Airport & departure support
- Access to lawyers & interpreters
- Embassy communication if needed
SEA Premium, Emergency beyond Thailand
For emergencies beyond Thailand, anywhere in Southeast Asia. We board the next flight and come to you, wherever you are.
Additional days: €390/day · Airport & departure service: €290 add-on · Packages can be combined · Payment in advance · All prices subject to applicable taxes
Three steps. Real help. Fast.
In an emergency, you don't have time for complicated processes. Neither do we. Here's how We Care works.
Message us on WhatsApp
Write to us directly. Tell us who needs help, where they are, and what happened. We reply immediately during the day, and within 6 hours at any time.
We assess & plan together
We get a clear picture of the situation, recommend the right level of support, and confirm the arrangement, including payment upfront.
We show up, in person
We come to the hospital, take over the coordination, and stay for as long as you need. No handoffs. No call centres. Just us.
“After many years living and working in Southeast Asia, I know how overwhelming a medical emergency abroad can be. My role is simple: when everything becomes confusing, I become your local point of contact.”
