FAQ
Questions people ask before they need us
Straight answers about what We Care does, how we work, how fast we respond, and what it costs. If your question is not here, message us on WhatsApp and we will answer it directly.
What exactly is We Care?
We Care is personal, on-the-ground emergency assistance for foreigners, expats, travellers and families in Thailand and Southeast Asia. A real person comes to you, coordinates with the hospital, keeps your family informed, handles insurance paperwork and organises everything around your treatment. We are not an insurance company and not a call centre.
How is We Care different from my travel insurance?
Insurance pays bills. We Care handles the situation in person. We are physically present at the hospital, speak with the medical staff, manage the practical tasks and stay with you until things are resolved. We work alongside your insurance and submit the paperwork for you, but we are independent of any insurer.
What does We Care do that a hospital does not?
Hospitals focus on medical treatment. Everything outside the ward is left to you: contacting your family, filing the insurance claim, retrieving luggage, checking out of your hotel, returning a rental vehicle, rebooking flights and bridging the language barrier. We take care of all of it.
How fast can you reach me in an emergency?
Message us on WhatsApp. We reply immediately during the day and within 6 hours at any time. For hospital cases in our core area we aim to be with you within hours.
Which areas do you cover?
Our base is Phuket and we cover Thailand directly. With the SEA Premium package we also travel to emergencies anywhere in Southeast Asia and come to you in person.
Can I contact you during an active emergency, or only before I travel?
Both. You can register in advance with the Emergency Card, or reach us for the first time during an active emergency. All packages are available on short notice.
How much does it cost?
We offer tiered packages so you can choose the level of help that fits your situation. Additional on-site days are 390 EUR per day and an airport and departure service is available as a 290 EUR add-on. Prices are confirmed upfront before we start, and payment is in advance.
How do I reach you?
The fastest way is WhatsApp at +66 96 204 0095. You can also call the same number or email hello@wecare-asia.com.